FAQ
Q. Once shipped, how long will it take me to receive my merchandise?
Unlike our competitors we do not use agents, we deal directly with manufacturers – passing substantial savings onto you. Original certification is provided on all products, confirming 100% authenticity. This also means optimum security and exceptional prices are upheld.
Q. How long will it take to receive a re-delivery due to damages?
A. Re-ordering and delivery rests upon manufacturer availability, which is on average 4 to 5 months. Please allow for possible seasonal delays, however we always endeavour to provide the utmost efficiency.
Q. Do you sell other brands besides those listed on your website?
A. Yes we do – if you have a particular manufacturer in mind please tell us and we will endeavour to source it. Please do not hesitate to request a quotation for any of the products you have in mind.
Q. Do you install and assemble the furniture you sell?
A. Installation and assembly of your order can be easily arranged at an extremely competitive price. A member of the Luux Living team will be delighted to offer a quotation upon request.
Q. Do you ship products to my particular location?
A. We literally deliver worldwide and can arrange agents to handle customs declarations. In addition, clients can also utilise their own shipping agents if they desire.
Q. Do you use purchasing agents?
A. No, we purchase items directly with no middleman. That means you enjoy greater savings on all our products, safe in the knowledge 100% authenticity is guaranteed.
Q. There is an item that I need desperately. I cannot wait 4-5 months, can you help?
A. Yes, we provide expedited service by air – ideal for time-sensitive requirements. Depending on manufacturer availability, we can deliver within 7-10 days following our receipt of your items.
Q. Do you sell furniture only?
A. No. We actually stock all homeware, from curtains and safes to kitchen appliances and cribs. If you can’t immediately see the items you require please don’t hesitate to enquire further.
Q. How do I order?
A. Simply send us details of all products requested, including their brand names and individual model numbers. We will forward a complete quotation for the total order. After approval simply provide 50% deposit to secure your order.
Q. I’m renovating my apartment, how can I save more?
A. Discounts can be given depending on your order size. Remember, consolidated shipping may potentially equal extra savings.
Unlike our competitors we do not use agents, we deal directly with manufacturers – passing substantial savings onto you. Original certification is provided on all products, confirming 100% authenticity. This also means optimum security and exceptional prices are upheld.
Q. How long will it take to receive a re-delivery due to damages?
A. Re-ordering and delivery rests upon manufacturer availability, which is on average 4 to 5 months. Please allow for possible seasonal delays, however we always endeavour to provide the utmost efficiency.
Q. Do you sell other brands besides those listed on your website?
A. Yes we do – if you have a particular manufacturer in mind please tell us and we will endeavour to source it. Please do not hesitate to request a quotation for any of the products you have in mind.
Q. Do you install and assemble the furniture you sell?
A. Installation and assembly of your order can be easily arranged at an extremely competitive price. A member of the Luux Living team will be delighted to offer a quotation upon request.
Q. Do you ship products to my particular location?
A. We literally deliver worldwide and can arrange agents to handle customs declarations. In addition, clients can also utilise their own shipping agents if they desire.
Q. Do you use purchasing agents?
A. No, we purchase items directly with no middleman. That means you enjoy greater savings on all our products, safe in the knowledge 100% authenticity is guaranteed.
Q. There is an item that I need desperately. I cannot wait 4-5 months, can you help?
A. Yes, we provide expedited service by air – ideal for time-sensitive requirements. Depending on manufacturer availability, we can deliver within 7-10 days following our receipt of your items.
Q. Do you sell furniture only?
A. No. We actually stock all homeware, from curtains and safes to kitchen appliances and cribs. If you can’t immediately see the items you require please don’t hesitate to enquire further.
Q. How do I order?
A. Simply send us details of all products requested, including their brand names and individual model numbers. We will forward a complete quotation for the total order. After approval simply provide 50% deposit to secure your order.
Q. I’m renovating my apartment, how can I save more?
A. Discounts can be given depending on your order size. Remember, consolidated shipping may potentially equal extra savings.